Operations Associate

Advanced analytics. Intelligent insights.

IXICO plc (AIM: IXI), is a leading neuroimaging Contract Research Organization (CRO), delivering advanced Ai analytical insights in neuroscience to the global clinical trials market. Established in 2004, listed as a public company in 2013, IXICO has firmly established itself as a trusted partner to the global life sciences industry, supporting the development of new therapies for neurological conditions such as Alzheimer’s, Parkinson’s, Huntington’s Disease and Multiple Sclerosis.

With our focus on neuroscience, our purpose is to advance human health by turning data into clinically valuable insights; helping our clients reduce clinical development risk and improve return on investment from their clinical development programmes. We achieve this by combining Ai machine learning imaging biomarker analysis, together with centralised neuroimaging CRO services to provide an integrated service covering every stage of clinical development through to post-marketing surveillance. We are committed to invest in continuously enhancing our validated and peer reviewed disease optimised machine learning Ai analytics services and our infrastructure and technology to support our ambitious growth strategy. Our people are empowered to enable us to achieve   our company goals and their own personal development through the “4A” values at the heart of our culture: Aspiration, Ability, Agility and Accountability.

To help us deliver our medical image analysis solutions to large clinical trials we are hiring an Operations Associate on a permanent full-time capacity.

Purpose of the Role:

The Operations Associate will work in Clinical Operations team and contribute to the successful delivery of site-facing, sponsor-facing and internal tasks for IXICO’s clinical trials. This position will undertake a variety of administration tasks under the direction of the VP Operations Services and with work guidance from Operations Team Leaders. The position will help coordinate and improve administrative activities to help ensure quality and timeliness of project and broader operational deliverables, related to site and sponsor user access management and user communications and support, reconciling and updating distribution lists, and regular reporting to project team members.

This is a new role for the organisation and requires an individual who has performed similar duties and responsibilities previously in other roles and is able to hit the ground running utilising their knowledge, positive ‘can-do’ attitude and experience to make the role successful.

Essential Duties & Responsibilities:

• Assist Operational Team Leaders with administrative tasks to accomplish team deliverables.
• Be responsible for daily, weekly, monthly and ad hoc administrative tasks related to project data sources and internal and external users.
• Maintain user distribution lists and process access requests for IXICO’s data management platform.
• Perform reconciliations between internal and external data records, raising action tickets for the team.
• Monitor user support queries and ensure own and team members’ responses are timely.
• Collate and maintain data for reporting and billing through copy/paste and transcription from other sources.
• Produce and distribute regular status reports for projects and team activities.
• Send training requests to external site users and review completed training records.
• Assist with planning project specific tasks during start-up or in response to client requests
• Support project managers in raising of purchase orders and receiving goods, monthly.
• Work with Clinical Operations department leads to ensure timely delivery of information for reporting internally, and externally.
• Be responsible for templates, incorporating agreed changes into the standard templates.
• Identify, plan and execute process improvements to streamline or eliminate manual tasks in the role.

Qualifications and skills required for the role:

Essential

• Multi-tasker who is organised and able to manage time efficiently.
• Meticulous attention to detail, strong focus on quality and drive to identify process improvements.
• Strong on email communication, using templates, organising into working folders, actioning based on priority and date received.
  • Demonstrable administration experience including:
  • Strong knowledge with Microsoft products (Word, Excel, PowerPoint, etc)
  • Skilled using Excel, including copy/paste data, basic formulas, importing and exporting between different applications
  • Working on large spreadsheets (large number of sheets, wide sheets, extensive use of filters and ability to apply pivot tables or similar)
  • Able to do large quantities of data entry
  • Ability to collate, classify and perform simple analysis on information
  • Touch typing
  • Good written and verbal communication skills
• Critical thinker who gains satisfaction in the role by adding value to, and improving, the tasks they perform.

Desirable

• Interest in clinical and/or clinical research domain and previous experience of working in an administrative role in a regulated environment governed by Standard Operating Procedures is desirable.

Benefits:

• Competitive remuneration package including benchmarked salaries.
• Staff Annual Bonus Plans and Annual Salary Review.
• Generous employer pension contribution of 6%.
• 25 days annual leave, increasing up to 28 days with every year at IXICO.
• BUPA private medical insurance scheme.
• Life Assurance of 4x annual salary.
• Employee Benefits Portal, offering various discounts in retail, food & drink, and entertainment.
• Engaging and social environment, with fundraising and sporting activities and seasonal events such as Summer and Christmas parties.
• Wellbeing initiatives such as eye tests, flu jabs, and Mental Health Awareness Trainingg.
• Employee Assistance Programme offering advice and support on a wide range of topics.
• Hybrid working model pattern split between working in the City of London and remotely.
• Reimbursement allowance to purchase equipment to support working from home.
• Generous employee referral scheme offering £2,000 for referring a successful candidate to the company.
• Financial assistance for professional qualifications.
• Opportunity to contribute to an industry where your work has an impact every single day.

How to Apply

IXICO is working hard to create a representative, inclusive and empowered team, because we believe different experiences, perspectives and backgrounds make a better workplace, and ultimately better services.

IXICO doesn’t discriminate on the basis of race, colour, religion or belief, gender, national origin, age, sexual orientation, marital status, disability or any other protected class.

This is a great opportunity for a motivated Operations Associate in a permanent full-time capacity to thrive in an engaging and fast-paced environment, to make a difference on an everyday basis.

If you think IXICO should meet you, please send us your CV and covering letter by email to careers@ixico.com or apply directly via LinkedIn. We are looking forward to your application.

Please note that our entire business is operating under a Hybrid-Working Model, where UK-based employees are required to attend our London office 2 days a week. If you have any questions, please reach out to our careers team.

Please note that IXICO will process the data provided by you only in order to perform the outline recruitment exercise. For more details on what data we process and on what legal basis this happens please view our Recruitment Privacy Policy or contact careers@ixico.com.