Clinical Projects Coordinator (Site Management)

One business, one mission: improving brain health through the application of digital technologies.

Established in 2004 and listed as a public company in October 2013, IXICO has established itself as a trusted partner to the global biopharma industry, providing technology-enabled speciality services. Our neuroscience expertise in image data management and analysis provides specialist data analytics services, which are applied on some of the most important clinical trials in neuroscience, providing valuable insights to disease progression and patient safety, enabling our clients to make better informed decisions earlier in the clinical development pathway.

And our people make all this happen. We have a passionate, dedicated team, bringing together the essential skills needed to innovate and develop cutting-edge technologies, provide the support our customers need and enhance our service offering.

As our team continues to grow we are now looking to hire a Clinical Projects Coordinator (Site Management).

As a member of this you will be exposed to high profile projects in the field of clinical trials (e.g. Dementia, Huntington's disease, Parkinson's disease, multiple sclerosis, psychosis). We are looking for candidates who have a background in Science, Medical Imaging, Biomedical Engineering, Neurosciences or related and are available on a full-time basis.

Purpose of the Role:

 The Clinical Projects Coordinator (Site Management) is IXICO’s primary first line contact for trial sites and is accountable for assisting with the conduct and monitoring of site management activities for a number of projects. The primary responsibility of this role is to manage and oversee site support ticket queues in the Site Management system and maintain the associated documentation up to date.


  • Act as IXICO’s primary first line contact with assigned trial sites.
  • Day-to-day communications with trial sites, including on-going support, troubleshooting and assisting with data transfer issues.
  • Actively involved in entering and managing study data and documents.
  • Daily management and monitoring of the site support ticket queues.
  • Track, prioritise and solve site support tickets in compliance with established service level agreements.
  • Assist with the implementation of site management workflows into the Site Management system, identify gaps and improvements.
  • Create and maintain sites’ distribution lists up to date.
  • Use the site management system to generate routine reports, review for accuracy and potential escalation items.
  • Assist in the preparation, handling, distribution, filing, archiving, and tracking of site documentation and reports.
  • Preparation of site documentation and study materials (e.g. manuals, surveys).
  • Development of template site communication as appropriate.
  • Proactively keep management informed about work progress and any issues (including conflicting priorities and free capacity).
  • Continuous improvement of all processes and practices in the Site Management area.
  • Demonstrate site management methods to customers, as required.
  • Liaise with trial stakeholders regarding site management activities, where required.
  • Assist internal teams with preparation for audits.
  • Participate in internal team meetings.

 Knowledge, Skills and Experience Required for the Role:

  • Bachelor’s degree or equivalent commercial education and experience in a similar role (e.g. Clinical Trial Assistant/Associate).
  • Excellent customer service skills.
  • Ability to resolve issues independently and escalating where necessary.
  • Ability to prioritise competing tasks.
  • Ability to manage multiple and varied tasks.
  • Strong computer skills including but not limited to the knowledge of MS- Office products such as Excel and Word.
  • Excellent organizational skills along with strong attention to detail.
  • Sound interpersonal, verbal, and written communication skills.
  • Highly motivated and proactive.


  • Generous employer pension contribution of 6%
  • 25 days annual leave, increasing up to 28 days with every year at IXICO
  • Various discounts in retail, food & drink and entertainment through our benefit portal
  • Annual salary review and company bonus scheme
  • Life Assurance scheme
  • A very sociable, supportive and highly motivated team
  • A modern working environment and excellent location in the heart of the City of London
  • A company in an industry where your work has an impact every single day

How to Apply

IXICO is working hard to create a representative, inclusive and super-friendly team, because we believe different experiences, perspectives and backgrounds make a better workplace, and ultimately better services.

IXICO doesn’t discriminate on the basis of race, colour, religion or belief, gender, national origin, age, sexual orientation, marital status, disability or any other protected class.

This is a great opportunity for a clinical trials professional to thrive in an engaging and fast-paced environment, to make a difference on an every day basis. You will be given support to enable you to grow with your challenges, and we pride ourselves to be a sociable and diverse bunch of people, who are all working together on one big mission: Improving brain health. Will you join us?

If you think IXICO should meet you, send us your CV and covering letter by email to We are looking forward to your application!

Please note that IXICO will process the data provided by you only in order to perform the outlined recruitment exercise. For more details on what data we process and on what legal basis this happens please view our Recruitment Privacy Policy or contact