IT Systems Engineer/Systems Administrator

This is IXICO

IXICO is a fast growing and profitable medical data analytics company, providing data management and advanced analytics to the pharmaceutical clinical trials market. Established in 2004 and listed as a public company in 2013, IXICO has established itself as a trusted partner to the global pharmaceutical industry developing new therapies for neurological conditions such as Alzheimer’s, Parkinson’s and Huntington’s disease.

Our purpose is to advance medicine and human health by turning data into clinically meaningful information, providing valuable new insights in neuroscience. We will focus on developing and deploying breakthrough data analytics through our remote access technology platform.

We are guided by our “4A” values:

  • Aspiration
  • Ability
  • Agility
  • Accountability

These are at the heart of our culture and empower our people to directly contribute to achieving our goal to be a leading proponent of artificial intelligence in clinical drug development. We recognise that we will succeed in realising our purpose and achieving our goal only by bringing together the diverse set of skills needed to innovate and develop cutting-edge technologies, and by building an inclusive culture to continuously enhance our service offering to support our customers’ scientific endeavours.

As our great team continues to grow we are looking to hire an IT Systems Engineer/Systems Administrator in a full-time capacity.

Role Requirements:

The IT Systems Engineer/Systems Administrator is responsible for providing the expertise and skills required to support, maintain and improve the company’s internal infrastructure to ensure it’s reliable, secure and continues to meet the company’s needs. Working with external vendors and internal resources, the IT Systems Engineer/Systems Administrator will ensure that IT systems and services meeting the company’s quality standards.

Essential Duties and Responsibilities:

  • Provide exceptional customer service in person and remotely (phone, email etc.)
  • Maintain the operations of the company’s end user devices, and networking and communications platforms
  • Assure compliance with relevant standards and benchmarks for IT security and reliability
  • Manage user accounts and access levels
  • Proactively identify and flag potential risks and weaknesses of IT systems
  • Support IXICO users and others through the provision of agile and flexible IT infrastructure services
  • Participate actively in the IT Daily Stand-up meetings
  • Assist in Disaster Recovery and Business Continuity planning and testing
  • During Company Working from Home (WFH) periods, must be capable of providing logistical support, organising equipment shipments, returns of IT equipment (Details to be discussed)
  • IT Induction of new users
  • Even during remote working periods, attend and carry out IT support duties at IXICO`s Long Lane office on a regular basis, sometimes at quite short notice

Qualifications and skills required for the role:


  • Educated to degree level (B. Sc. In Computer Science or equivalent with minimum 2.1 Honours attainment) or, alternatively, an exceptional candidate
  • Excellent communication skills in the English language (oral and written); ability to converse effectively with colleagues at all levels of the organisation
  • Detailed knowledge and proven work experience in Microsoft environments
  • Experience of Laptop/Desktop/Workstation builds, configuration and end-device encryption
  • Mobile phone management and support
  • Proven practical experience of Microsoft 365 services, Microsoft Teams, Active Directory, Azure AD, Intune etc.
  • Experience with Networking and Wi-Fi
  • Experience with network printers and their configuration
  • Experience with IT Security aspects - Anti-virus, Security updates etc.
  • Familiarity with Virtualisation technologies
  • Provision of Asset management services for IT equipment


  • Up to date certifications in relevant Microsoft areas
  • Basic understanding of Cloud platforms
  • Some basic familiarity with Linux/Unix environments
  • Familiarity with Windows Server/Services


  • Generous employer pension contribution,
  • 25 days annual leave, increasing up to 28 days with every year at IXICO,
  • Annual salary review and discretionary company bonus scheme,
  • Life Assurance scheme,
  • Various discounts in retail, food & drink and entertainment through our benefit portal,
  • Work in an industry where you make a difference every single day.

How to Apply

IXICO is working hard to create a representative, inclusive and super-friendly team, because we believe different experiences, perspectives and backgrounds make a better workplace, and ultimately better services.

IXICO doesn’t discriminate on the basis of race, colour, religion or belief, gender, national origin, age, sexual orientation, marital status, disability or any other protected class.

This is a great opportunity for an experienced IT Systems Administrator to thrive in an engaging and fast-paced environment, to make a difference on an every day basis.

If you think IXICO should meet you, please send us your CV and covering letter by email to We are looking forward to your application. Please note that due to the ongoing Covid-19 situation our entire business is operating remotely. If you have got any questions about this please reach out to our careers team.

Please note that IXICO will process the data provided by you only in order to perform the outlined recruitment exercise. For more details on what data we process and on what legal basis this happens please view our Recruitment Privacy Policy or contact