Clinical Operations Director

Advanced analytics. Intelligent insights.

IXICO is a fast growing and profitable medical data analytics company, providing data management and advanced analytics to the pharmaceutical clinical trials market. Established in 2004 and listed as a public company in October 2013, IXICO has firmly established itself as a trusted partner to the global pharmaceutical industry developing new therapies for neurological conditions such as Alzheimer’s, Parkinson’s and Huntington’s disease.

Our purpose is to advance medicine and human health by turning data into clinically meaningful information, providing valuable new insights in neuroscience. We will focus on developing and deploying breakthrough data analytics, at scale, through our remote access technology platform, to improve the return on investment in drug development and reduce risk and uncertainty in clinical trials for our pharmaceutical clients.

Our integrated technology offering encompasses every stage of clinical drug development through to post marketing surveillance and we continue to invest in infrastructure and innovation to support our ambitious growth strategy. Our competitive advantage is our dedication to address complex unmet clinical research needs by partnering and collaborating with clients and academic partners early in the drug development cycle to identify and validate promising new imaging and digital biomarkers.

As our team continues to grow we are now looking to hire an Clinical Operations Director.

Reporting into

VP Programme Management

Direct Reports for this Role

Clinical Operations Managers

Budget Responsibilities

Revenue generation and operational costs for Clinical Operations, including staff recruitment, training and operating costs.

Purpose of the Role

The Clinical Operations Director is a new operational management role appointed with the responsibility of enhancing service levels and scaling IXICO’s clinical services. Encompassing responsibility for Image and Data QC, Processing and Analysis, and Site Qualification and Management and reporting to the VP Programme Management, the role holder will be accountable for ensuring that all services within their area of responsibility deliver to customer and business Key Performance Indicator requirements, meet revenue and margin budgets and targets, and are in full compliance with company and industry quality and regulatory frameworks. Developing a strong culture of accountability, seamless service delivery, continuous improvement and driving efficiency gains are key success criteria for this role. 


Leadership of the Clinical Operations management team, encompassing Image Processing and Analysis Manager and Senior Lead for Site Management, and respective team/function leads to:

Deliver efficient Clinical Operations services

  • Set ongoing priorities for Clinical Operations functions to meet all project delivery milestones, revenue, income, and cost targets
  • Oversee and monitor daily Clinical Operations activities to ensure their timely delivery, with regular reporting of performance; establishing KPIs and dashboards to responsively manage each functional area
  • Ensure service levels meet customer requirements and are delivered in full compliance with IXICO’s quality management system and regulatory standards
  • Measure, report, reduce and solve any quality issues, deviations, and re-work/inefficiencies to ensure all services are delivered “right first time, every time”
  • Resource planning and recruitment to deliver on all company budget targets, maintaining a climate to attract, retain and motivate top quality personnel
  • Maintain all systems and procedures necessary for the effective operational delivery of the areas of responsibility; and simplify and streamline cross-functional tasks wherever required
  • Define and implement with HR an effective staff training plan, including supervision, and mentoring of managers and team leaders

Scaling of operational capabilities and capacity

  • Fully assess and optimise workflows and processes in each functional area through implementation of process change initiatives such as Lean, Six Sigma, Kaizen.
  • Define and lead a culture of continuous improvements through such initiatives, setting objectives including stretch goals for efficiency and service level improvements
  • Motivate staff to meet or surpass contractual and/or internal delivery targets and KPIs
  • Define operational requirements in response to expansion and extension of services, reviewing current capacity and efficiencies, making recommendations, and building business case for systems and resources as required
  • Develop the operational capabilities in response to new business opportunities defined in company strategy, to deliver new product and service lines

Qualifications and skills:


  • 7 years + experience within a senior clinical operations role within the clinical trial domain, preferably including neurological diseases and neuroimaging
  • 5 years + demonstrated experience of line management and team leadership
  • Track record of developing/growing operational capabilities and processes and implementing improvements through Lean, Six Sigma and Kaizen type performance and change processes
  • Strong financial understanding, including experience of setting and managing departmental budgets and forecasts
  • Thorough working knowledge of Good Clinical Practices, including ICH Guidelines, FDA's Code of Federal Regulations, Clinical Research Ethics, GDPR/HIPAA, and other regional and local requirements and regulations
  • Educated to at least degree level in a relevant health science or business discipline


  • Knowledge of ISO13485, ISO27001 and/or other similar quality systems

Personal Qualities = 4 A’s

The Company measures itself against the four key values of Aspiration, Ability, Agility and Accountability. The role holder will set Aspirational goals for Clinical Operations functions to ensure adherence to budgets, forecasts, and customer requirements, as well as simplifying and streamlining delivery, monitoring, and reporting processes. The role will require an individual of significant Ability and extensive experience in operational delivery in fast-paced environments, to lead, structure and develop a rapidly growing team of operational colleagues and line managers. The successful candidate will work with Agility to make impactful changes in the effectiveness and improved efficiency of IXICO’s operational delivery. Finally, the role requires an individual who relishes the Accountability that comes with the responsibility for IXICO’s Clinical Operations and delivering to ambitious growth and expansion targets.

Employee Benefits

  • Competitive remuneration package
  • Generous employer pension contribution of 6%
  • 25 days annual leave, increasing up to 28 days with every year at IXICO
  • Various discounts in retail, food & drink and entertainment through our benefit portal
  • Annual salary review and company bonus scheme
  • Life Assurance scheme
  • A very sociable, supportive and highly motivated team
  • A company in an industry where your work has an impact every single day

How to Apply

IXICO is working hard to create a representative, inclusive and super-friendly team, because we believe different experiences, perspectives and backgrounds make a better workplace, and ultimately better services.

IXICO doesn’t discriminate on the basis of race, colour, religion or belief, gender, national origin, age, sexual orientation, marital status, disability or any other protected class.

If you think IXICO should meet you, please send us your CV and covering letter by email to We are looking forward to your application!

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